About us

Mercy Health Residential Aged Care provides a wide range of flexible and individualised care options in homes catering for all care needs including dementia. We also offer respite care when rooms are available.

For almost two decades, our highly qualified and compassionate teams have supported residents to live the life they choose. With 35 homes across Victoria, New South Wales, Queensland and Western Australia, we have something for everyone: from the crisp, eucalyptus-infused air of Victoria’s Dandenong Ranges right through to the golden sunshine of Cairns.

Our approach is equally comprehensive, catering to your physical, social, emotional and spiritual wellbeing. Our homes enrich your life to overcome boredom, inactivity, and isolation. How? By providing care that meets your personal interests and needs.

Your care team empowers you to take control and live every day as self-sufficiently as possible. We empower you to continue actively participating in life by maintaining your independence, social connections and favourite pastimes. We partner with you, your family and your community to create a sense of belonging and the unmistakable feeling of home.

Every Mercy Health environment is built around our Christian beliefs that human life is sacred and must be respected, and that relationships are critical to every person’s sense of wellbeing. Everything we do is underpinned by our wider organisational values: compassion, hospitality, respect, innovation, stewardship and teamwork.

Last reviewed October 30, 2017.

Information for Templestowe residents and families

Dear Mercy Place Templestowe residents and families An update from our home Resident wellbeing Today, I am pleased to report that our residents are well and in good spirits. Our positive resident remains stable and continues to receive one-on-one care. Resident and staff testing tomorrow Testing for residents and staff has been confirmed for tomorrow,...
Information for Templestowe residents and families

Information for Victorian residents and families

Dear residents and families at Mercy Health Victorian residential aged care homes Re: Update about Mercy Health coronavirus response in residential aged care It is hard to believe that almost eight months have passed since the first case of coronavirus was reported in Australia. Many of us are feeling the effects of restrictions, particularly where...
Information for Victorian residents and families

Information for Dandenong residents, families

Dear Mercy Place Dandenong residents and families We are all still beaming following the news that our home could move to enhanced surveillance. Working in a residential aged care setting is very rewarding, but seeing residents leave their rooms to catch up with friends face-to-face (physically distanced, of course) was real cause for celebration. Resident...
Information for Dandenong residents, families