Coronavirus: Information for Mercy Health residents, families and visitors

Australian states and territories are experiencing different rates of coronavirus cases. As a result, visitor restrictions at Mercy Health aged care homes will differ depending on the state and region you are in.

  • Read in 3 minutes

Visitor restrictions (Victoria)

The Victorian Government has temporarily increased visitor restrictions in all aged care homes because of the serious risk of coronavirus. We understand this will be difficult for residents and families. Thank you for your understanding as we work together to protect everyone at our home.

Regular visits: These are not allowed. Families and friends are important to our home and we encourage you to maintain contact via phone and video calls. Please contact our home if you would like to make a time to speak to your loved one and we will do our best to make this happen.

Co-carers: Some of these visits can continue, however current co-carer agreements are no longer valid. Mercy Health will contact those people who meet the new eligibility criteria for an Essential Carer Agreement.

End-of-life: Residents who are at end-of-life can have two visitors at any one time, for a limited visit. Children aged under 16 can visit residents at end-of-life if they are a sibling, child or grandchild.

Bereavement: If the partner or child of a resident dies, the resident can have one visitor for one hour, for three visits within the week of the death.

New or prospective residents: Coronavirus has not reduced demand for aged care, and our homes continue to accept new residents. New residents can have one visitor for one hour, for the first three days after admission. Prospective residents and one support person can quickly tour the home but must avoid contact with our residents and staff.

Anyone entering our home must wear a mask at all times and have proof of annual influenza vaccination.

Please speak to the manager if you are concerned about your loved one. Thank you for your continued support.

Visitor restrictions (Queensland, Western Australia, New South Wales)

  • Residents can have a maximum of two visitors at any one time and one visit per day (maximum two hours). We may be able to make alternative arrangements to these restrictions on compassionate grounds in exceptional circumstances. Please speak to the Service Manager.
  • In Queensland, more than two people may visit at any one time in end-of-life situations, with approval from the Service Manager.
  • Children aged 12 and over can visit, with adult supervision.
  • After 1 May 2020, if you have not had your annual influenza vaccination you will not be allowed to enter the home.
  • Victorians are not permitted to visit our New South Wales homes until further notice.
  • In our Queensland homes, do not visit if you have been in Victoria or hotspots in Sydney, NSW, in the past 14 days.

In all our homes, do not visit:

  • if you have returned from overseas in the past 14 days
  • if you have had contact with a person who has coronavirus
  • unless it is essential (consider a phone call or video call instead)

In all our homes, during your visit:

  • complete visitor screening before you enter the home
  • wash your hands with soap and water or use alcohol-based hand rub before and after you visit the home and a resident’s room
  • keep the visit short
  • you can only visit in your loved one’s room or in a designated outdoor area (if available)
  • you must not enter any common areas
  • keep a distance of at least 1.5 metres from your loved one and others in the home

Help prevent the spread of infection

Everyone can help prevent the spread of infection by practising good hand hygiene and maintaining a physical distance from other people.

Simple steps for everyone to follow:

  • Wash your hands often with soap and water for at least 20 seconds
  • Use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm. Dispose of tissues in the bin
  • Try not to touch your eyes, nose or mouth
  • Stay at home if you feel unwell
  • Continue healthy habits (drink water, eat plenty of fruit and vegetables and get enough sleep)
  • Get a flu shot once these are available
  • Avoid close contact with people outside your immediate family or household members (such as touching or shaking hands)

More information

For information about coronavirus, including symptoms, risks, travel and prevention advice, visit the Department of Health and Human Services (DHHS) coronavirus website.(opens in new window)

Consistent and reliable information is important in an emergency. Wherever possible, Mercy Health will refer to the relevant government authority instead of repeating the information on this page.

If you cannot find the information you are searching for on this page, or if you have other questions or feedback, there are a number of ways you can get in touch.

Contact us.

Last reviewed March 19, 2020.