Coronavirus: Information for Mercy Health residents, families and visitors

Australian states and territories are experiencing different rates of coronavirus cases. As a result, visitor restrictions at Mercy Health aged care homes will differ depending on the state and region you are in.

Please be aware, visitor restrictions may change with little notice if a hotspot develops near your home.

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Visitor restrictions metropolitan Melbourne

From 5 October, visitor restrictions will change to allow one person a day (up to three times per week during visiting hours) to visit for emotional and social support if that cannot be provided by any other means (such as video calls and window visits). This new arrangement will be reviewed on 20 October.

For those to whom this applies:

  • Only the primary contact can visit. This can be delegated to another person (resident’s partner, child or parent) but cannot change during the 5–20 October period.
  • You can only visit three times a week. See visiting hours poster for hours.
  • You must arrive during the designated arrival times.
  • You can visit for up to two hours. The two hours begin once you have completed screening.

Visitor restrictions (Shepparton)

On Sunday 18 October the Victorian Government announced that despite the changes to restrictions in most of regional Victoria, restrictions in Shepparton would remain in place until further notice.

These restrictions were put in place in response to a number of reported coronavirus cases in the broader Shepparton community..

To continue to limit any risk to visitors, residents, staff or the community, our Shepparton homes will remain closed to visitors, with the exception of end-of-life visits.

We apologise for the ongoing disruption to your valued presence and we look forward to seeing you again soon. Thank you for helping us to keep everyone safe.

Visitor restrictions (regional Victoria)

From 5 October, visitor restrictions will change to allow one person a day to visit for emotional and social support if that cannot be provided by any other means (such as video calls or window visits). This new arrangement will be reviewed on 20 October.

For those to whom this applies:

  • Each resident can have one visit per day.
  • Each visit is limited to the primary contact or an immediate family member only. Please coordinate with other family members to avoid disappointment. We do not want to have to turn people away.
  • You can visit for up to two hours. The two hours begin once you have completed screening.
  • You must arrive during the designated arrival times. Refer to visiting hours poster.

Only primary contacts and immediate family members are permitted to visit (partners, children or parents). We look forward to welcoming other family members, friends and neighbours back to our home soon.

Visitor restrictions (Queensland)

  • Residents can have a maximum of two visitors at any one time.
  • Children of all ages can visit.
  • You must arrive between 10–11am or 4–5pm for screening. Once you have completed screening, you can visit for up to three hours.
  • Visits must take place in the resident’s room or in a designated visiting area.

Visitor restrictions (Western Australia)

  • Residents can have multiple visitors at the one time, however all visitors must maintain a 1.5 metre distance from others during your visit.
  • Children of all ages can visit.
  • You must arrive during the screening window. Once you have completed screening, you can visit for up to three hours.
  • You can visit in any area of the home. Please observe the density limits clearly indicated for each room.

Visitor restrictions (New South Wales)

Residents can have a maximum of two visitors at any one time and one visit per day. These visits are now up to two hours. Children aged over 12 can visit, with adult supervision.

The NSW Chief Health Officer has advised that visitors from Victoria are not permitted to visit our NSW homes until further notice. This includes Victorians with a permit to enter NSW.

Do not visit if you have been in a nominated hotspot or have attended a listed venue in the past 14 days.

In all our homes, do not visit:

  • if you have returned from overseas in the past 14 days
  • if you have had contact with a person who has coronavirus
  • unless it is essential (consider a phone call or video call instead)

In all our homes, during your visit:

  • complete visitor screening before you enter the home
  • provide proof of annual influenza vaccination
  • wear a mask (if you are visiting a Victorian home)
  • wash your hands with soap and water or use alcohol-based hand rub before and after you visit the home and a resident’s room
  • keep a distance of at least 1.5 metres from your loved one and others in the home

In all homes except Western Australia:

  • keep the visit short
  • you can only visit in your loved one’s room or in a designated outdoor area (if available)
  • you must not enter any common areas

Help prevent the spread of infection

Everyone can help prevent the spread of infection by practising good hand hygiene and maintaining a physical distance from other people.

Simple steps for everyone to follow:

  • Wash your hands often with soap and water for at least 20 seconds
  • Use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm. Dispose of tissues in the bin
  • Try not to touch your eyes, nose or mouth
  • Stay at home if you feel unwell
  • Continue healthy habits (drink water, eat plenty of fruit and vegetables and get enough sleep)
  • Get a flu shot
  • Avoid close contact with people outside your immediate family or household members (such as touching or shaking hands)

More information

For information about coronavirus, including symptoms, risks, travel and prevention advice, visit the Department of Health and Human Services (DHHS) coronavirus website.(opens in new window)

Consistent and reliable information is important in an emergency. Wherever possible, Mercy Health will refer to the relevant government authority instead of repeating the information on this page.

If you cannot find the information you are searching for on this page, or if you have other questions or feedback, there are a number of ways you can get in touch.

Contact us.

Last reviewed March 19, 2020.