Coronavirus: Information for Mercy Health residents, families and visitors

Australian states and territories are experiencing different rates of coronavirus cases. As a result, visitor restrictions at Mercy Health aged care homes will differ depending on the state and region you are in.

Please be aware, visitor restrictions may change with little notice if a hotspot develops near your home.

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Visitor restrictions New South Wales

There is no longer a limit on the number of people who can visit.

You must wear a mask at all times in our home.

You cannot visit if you have been to a coronavirus case location, which currently includes:

  • Canterbury (part LGA)
  • Cumberland City Council
  • Mount Druitt (including the suburbs Bidwell, Blackett, Doonside, Dharruk, Emerton, Hebersham, Lethbridge Park, Minchinbury, Mount Druitt, Shalvey, Tregear, Whalan and Wilmot)
  • Northern Beaches Council
  • Rooty Hill (suburb).

All visitors will continue to be screened on arrival. This includes having your temperature taken and answering a number of questions.

During your visit, please remain in the resident’s room. Do not gather in common areas.

Visitor restrictions Victoria

Visitor restrictions have been updated in response to current outbreaks in other states.

You cannot visit if you have been to:

  • a Victorian exposure site in the past 14 days
  • an interstate ‘red zone’ in the past 14 days
  • an interstate ‘orange zone’, if you are still waiting for the result of your coronavirus test.

For more information about the travel permit system, visit: coronavirus.vic.gov.au/victorian-travel-permit-system. Please note there are exclusions for people living in border communities.

Who can visit?

There is no limit on the number of people who can visit our homes, or how long visitors can stay.

Visits can take place in designated areas of the home, including outside areas. You must observe the density areas, which are clearly marked for each space.

All visitors will be screened on arrival. You must arrive during the home’s visiting hours to complete screening.

Masks must be worn at all times in our home.

Visitor restrictions Western Australia

You cannot visit if you have been to:

  • New South Wales or Victoria in the past 14 days
  • Queensland since 1 January.

There is no limit on how long visitors can stay. Children of all ages can visit, with adult supervision.

Visitor restrictions Queensland

There are no longer any coronavirus hotspots in Queensland. You can now visit if you have been in Greater Brisbane since 2 January.

You cannot visit if you have been to a coronavirus hotspot in the past 14 days or since the hotspot was declared. There are currently a number of hotspots in New South Wales. Please check the list of hotspots on the Queensland Government website before you visit.

For all other visitors, there is no limit on the number of people who can visit our homes, or how long visitors can stay.

All visitors must be screened. This includes having your temperature taken and answering a number of questions. You must arrive during screening times.

Screening times for Victoria, QLD, WA

Visitors to all homes must be screened. This includes having your temperature taken and answering a number of questions. You must arrive during screening times.

DayScreening times
Monday to Friday9am–5pm

6.30pm–7.30pm

Please note, screening may not be available for 30 minutes during lunch. Refer to the visiting hours poster at your home.

Saturday, Sunday and public holidaysMorning and afternoon visiting sessions.

Refer to the visiting hours poster at your home for session times.

Visits can take place in designated areas of the home, including outside areas. You must observe the density limits, which are clearly marked for each space.

In all our homes, during your visit:

  • complete visitor screening before you enter the home
  • wear a mask (if you are visiting a Victorian home)
  • wash your hands with soap and water or use alcohol-based hand rub before and after you visit the home and a resident’s room
  • keep a distance of at least 1.5 metres from your loved one and others in the home.

Help prevent the spread of infection

Everyone can help prevent the spread of infection by practising good hand hygiene and maintaining a physical distance from other people.

Simple steps for everyone to follow:

  • Wash your hands often with soap and water for at least 20 seconds
  • Use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm. Dispose of tissues in the bin
  • Try not to touch your eyes, nose or mouth
  • Stay at home if you feel unwell
  • Continue healthy habits (drink water, eat plenty of fruit and vegetables and get enough sleep)
  • Get a flu shot
  • Avoid close contact with people outside your immediate family or household members (such as touching or shaking hands)

More information

For information about coronavirus, including symptoms, risks, travel and prevention advice, visit the Department of Health and Human Services (DHHS) coronavirus website.

Consistent and reliable information is important in an emergency. Wherever possible, Mercy Health will refer to the relevant government authority instead of repeating the information on this page.

If you cannot find the information you are searching for on this page, or if you have other questions or feedback, there are a number of ways you can get in touch.

Contact us.

Last reviewed March 19, 2020.