Coronavirus: Information for Mercy Health residents, families and visitors

Visitor restrictions at Mercy Health aged care homes may differ depending on the state and region you are in.

Please be aware, visitor restrictions may change with little notice if a hotspot develops near your home.

  • Read in 2 minutes

Visitor restrictions Victoria

Victorian residential aged care homes cannot have visitors at this time. Exemptions will only be made for essential visits or end of life. Children under 16 cannot visit under any circumstances.

Anyone who is permitted to visit must wear a mask at all times.

We apologise for the disruption to your valued presence and we look forward to seeing you again soon.

Thank you for helping us to keep everyone safe.

Visitor restrictions New South Wales

Albury is currently in lockdown to prevent the further spread of coronavirus. Residential aged care homes cannot have visitors during the lockdown period. Exemptions will only be made for essential visits or end of life.

Mercy Place Mount St Joseph’s in Young is temporarily closed to visitors as a result of an identified COVID-19 case in Young. We have closed our home to visitors as a precaution only, while we await further advice from NSW Health. Exemptions will only be made for essential visits or end of life.

Visitor restrictions Western Australia

There are no limits on the number of people who can visit or how long you can stay.

Visitors are not required to wear a mask.

Please check coronavirus case locations before you visit.

Visitor restrictions Queensland

There are no limits on the number of people who can visit or how long you can stay.

Visitors must wear a mask at all times.

Screening times for Victoria, QLD, WA

Visitors to all homes must be screened. This includes having your temperature taken and answering a number of questions. You must arrive during screening times.

Day Screening times
Monday to Friday 9am–5pm

6.30pm–7.30pm

Please note, screening may not be available for 30 minutes during lunch. Refer to the visiting hours poster at your home.

Saturday, Sunday and public holidays Morning and afternoon visiting sessions.

Refer to the visiting hours poster at your home for session times.

Visits can take place in designated areas of the home, including outside areas. You must observe the density limits, which are clearly marked for each space.

In all our homes, during your visit:

  • complete visitor screening before you enter the home
  • wear a mask if required
  • wash your hands with soap and water or use alcohol-based hand rub before and after you visit the home and a resident’s room
  • keep a distance of at least 1.5 metres from your loved one and others in the home.

Help prevent the spread of infection

Everyone can help prevent the spread of infection by practising good hand hygiene and maintaining a physical distance from other people.

Simple steps for everyone to follow:

  • Wash your hands often with soap and water for at least 20 seconds
  • Use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm. Dispose of tissues in the bin
  • Try not to touch your eyes, nose or mouth
  • Stay at home if you feel unwell
  • Continue healthy habits (drink water, eat plenty of fruit and vegetables and get enough sleep)
  • Get vaccinated against COVID-19 and the flu
  • Avoid close contact with people outside your immediate family or household members (such as touching or shaking hands)

More information

For information about coronavirus, including symptoms, risks, travel and prevention advice, visit the Department of Health and Human Services (DHHS) coronavirus website.

Consistent and reliable information is important in an emergency. Wherever possible, Mercy Health will refer to the relevant government authority instead of repeating the information on this page.

If you cannot find the information you are searching for on this page, or if you have other questions or feedback, there are a number of ways you can get in touch.

Contact us.

Last reviewed March 19, 2020.