Coronavirus: Information for Mercy Health residents, families and visitors

At Mercy Health, the safety of our residents is our top priority. We need everyone to help prevent the spread of infection at our residential aged care homes. Please observe and respect our strict visitor restrictions and hygiene requirements.

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On 18 March 2020, the Prime Minister of Australia declared a Human Biosecurity Emergency, requiring specific actions by health and aged care providers. To help reduce the risk of infection during this difficult time, Mercy Health has enhanced visitor restrictions at our aged care homes.

Visitor restrictions:

  • Residents can have a maximum of two visitors at any one time and one visit per day. We may be able to make alternative arrangements to these restrictions on compassionate grounds in exceptional circumstances. Please speak to the Service Manager.
  • Children under the age of 16 are not permitted to visit, except in exceptional circumstances.
  • After 1 May 2020, if you have not had your annual influenza vaccination you will not be allowed to enter the home.

Do not visit:

  • answer the screening questions and provide any requested information
  • if you have travelled overseas in the past 14 days or if you have had contact with a person who has coronavirus
  • unless you are immediate family, a close friend or resident advocate
  • unless it is essential (consider a phone call or video call instead).

During your visit:

  • complete the sign-in sheet before you enter the home
  • wash your hands with soap and water or use alcohol-based hand rub before and after you visit the home and a resident’s room
  • keep the visit short (maximum 30 minutes)
  • you can only visit in you loved one’s room or in the outdoor area
  • you must not enter any common areas
  • keep a distance of at least 1.5 metres from your loved one and others in the home.

Help prevent the spread of infection

Everyone can help prevent the spread of infection by practising good hand hygiene and maintaining a physical distance from other people.

Simple steps for everyone to follow:

  • Wash your hands often with soap and water for at least 20 seconds (about the time it takes to sing the ‘happy birthday’ song).
  • Use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm. Dispose of tissues in the bin.
  • Try not to touch your eyes, nose or mouth.
  • Stay at home if you feel unwell.
  • Continue healthy habits (drink water, eat plenty of fruit and vegetables and get enough sleep).
  • Get a flu shot once these are available.
  • Avoid close contact with people outside your immediate family or household members (such as touching or shaking hands).

More information

For information about coronavirus, including symptoms, risks, travel and prevention advice, visit the Department of Health and Human Services (DHHS) coronavirus website(opens in new window)

Consistent and reliable information is important in an emergency. Wherever possible, Mercy Health will refer to the relevant government authority instead of repeating the information on this page.

If you cannot find the information you are searching for on this page, or if you have other questions or feedback, there are a number of ways you can get in touch.

Contact us.

Last reviewed March 19, 2020.