Coronavirus: Information for Mercy Health residents, families and visitors

Visitor restrictions at Mercy Health aged care homes may differ depending on the state and region you are in.

Please be aware, we may suspend visiting at short notice if there is a COVID-19 exposure at a Mercy Health aged care home. We will communicate with residents and their primary contacts as soon as possible if this occurs.

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Visitor restrictions Victoria

The Victorian Government has increased the number of people who are allowed to visit in residential aged care. We look forward to welcoming more visitors safely.

  • Residents can have up to five visitors per day, including children. Children aged under five must be under parental or guardian control at all times.
  • Visitors must complete a rapid antigen test before entering our home. This includes children aged 12 or over. Mercy Health will provide tests. Parents/guardians must help children aged under 18 to complete the test.
  • All visitors must complete screening and arrive during screening hours, but may stay for as long as you wish.
  • Visitors must show proof of two doses of COVID-19 vaccination (except for children under the age of five).
  • Visitors must wear a mask at all times and maintain physical distancing.
  • Visits must occur in residents’ rooms or in outdoor areas.

Visitor restrictions New South Wales

All visitors to our New South Wales homes must be fully vaccinated.

  • Residents can have two visitors each day. There is no limit on how long visitors can stay.
  • We welcome visitors who are fully vaccinated (two doses), including children aged five or older. For now, children under five may visit but must be under parental or guardian control at all times while in our homes. You must show proof of vaccination the first time you visit.
  • Visitors must stay in the resident’s room or in designated outdoor area.
  • Visitor must wear a surgical mask at all times.

Visitor restrictions Western Australia

All visitors must be fully vaccinated and show proof of COVID-19 vaccination (two doses).

  • Visitors must wear a surgical mask at all times.
  • Visitors must provide evidence of a rapid antigen test or complete a rapid antigen test prior to entry. We will provide you with the tests.
  • Residents may have up to two visitors per day, including children aged five or older. Children under five may visit but must be under parental or guardian control at all times while in our home.
  • Please arrive during screening hours, which are displayed at the entrance of each home. There is no limit on how long you can stay.

Visitor restrictions Queensland

  • There are no limits on the number of people who can visit or how long you can stay.
  • We welcome visitors who are fully vaccinated (two doses), including children aged five or older. For now, children under five may visit but must be under parental or guardian control at all times while in our homes. You must show proof of vaccination the first time you visit.
  • Visitors must wear a mask at all times.

Screening times for QLD and WA

Visitors to all homes must be screened. This includes having your temperature taken and answering a number of questions. You must arrive during screening times.

Day Screening times
Monday to Friday 9am–5pm

6.30pm–7.30pm

Please note, screening may not be available for 30 minutes during lunch. Refer to the visiting hours poster at your home.

Saturday, Sunday and public holidays Morning and afternoon visiting sessions.

Refer to the visiting hours poster at your home for session times.

In all our homes, during your visit:

  • complete visitor screening before you enter the home
  • wear a mask if required
  • wash your hands with soap and water or use alcohol-based hand rub before and after you visit the home and a resident’s room
  • keep a distance of at least 1.5 metres from your loved one and others in the home.

Help prevent the spread of infection

Everyone can help prevent the spread of infection by practising good hand hygiene and maintaining a physical distance from other people.

Simple steps for everyone to follow:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm. Dispose of tissues in the bin.
  • Try not to touch your eyes, nose or mouth.
  • Stay at home if you feel unwell.
  • Continue healthy habits (drink water, eat plenty of fruit and vegetables and get enough sleep).
  • Get vaccinated against COVID-19 (including booster) and the flu.
  • Avoid close contact with people outside your immediate family or household members (such as touching or shaking hands).

More information

For information about COVID-19, including symptoms, risks, travel and prevention advice, visit the Department of Health COVID-19 website in your state.

Consistent and reliable information is important in an emergency. Wherever possible, Mercy Health will refer to the relevant government authority instead of repeating the information on this page.

If you cannot find the information you are searching for on this page, or if you have other questions or feedback, there are a number of ways you can get in touch.

Contact us.

Last reviewed March 19, 2020.