Coronavirus: Information for Mercy Health residents, families and visitors

Visitor restrictions at Mercy Health aged care homes may differ depending on the state and region you are in.

Please be aware, visitor restrictions may change with little notice if a hotspot develops near your home.

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Visitor restrictions Victoria

Visitor restrictions remain in place in residential aged care homes across Victoria. Visitors are currently not permitted. Exemptions will only be made in exceptional circumstances.

We apologise for the disruption to your valued presence and we look forward to seeing you again soon.

Visitor restrictions New South Wales

  • There is no limit on the number of people who can visit or how long you can stay.
  • All visitors will continue to be screened on arrival.
  • Visitors are not required to wear a mask while visiting our homes.

You cannot visit if, in the last 14 days, you have been to locations of concern inlisted on:

Please check case locations before you visit.

You cannot visit if you work or volunteer in hotel quarantine, or if you live with someone who does.

Visitor restrictions Western Australia

  • There is no limit on the number of people who can visit or how long you can stay.
  • All visitors will continue to be screened on arrival.
  • Visitors are not required to wear a mask while visiting our homes.

You cannot visit if:

  • you have visited any coronavirus case locations in the past 14 days
  • you work or volunteer in hotel quarantine, or you live with someone who does.

Please check coronavirus case locations before you visit.

Visitor restrictions Queensland

  • There is no limit on the number of people who can visit, or how long you can stay.
  • All visitors will continue to be screened on arrival.
  • Visitors are not required to wear a mask while visiting our homes.

You cannot visit if:

  • you have been to a coronavirus case location in the past 14 days, as listed here
  • you work or volunteer in hotel quarantine, or if you live with someone who does.

Please check coronavirus case locations before you visit.

Screening times for Victoria, QLD, WA

Visitors to all homes must be screened. This includes having your temperature taken and answering a number of questions. You must arrive during screening times.

Day Screening times
Monday to Friday 9am–5pm

6.30pm–7.30pm

Please note, screening may not be available for 30 minutes during lunch. Refer to the visiting hours poster at your home.

Saturday, Sunday and public holidays Morning and afternoon visiting sessions.

Refer to the visiting hours poster at your home for session times.

Visits can take place in designated areas of the home, including outside areas. You must observe the density limits, which are clearly marked for each space.

In all our homes, during your visit:

  • complete visitor screening before you enter the home
  • wear a mask (if you are visiting a Victorian home)
  • wash your hands with soap and water or use alcohol-based hand rub before and after you visit the home and a resident’s room
  • keep a distance of at least 1.5 metres from your loved one and others in the home.

Help prevent the spread of infection

Everyone can help prevent the spread of infection by practising good hand hygiene and maintaining a physical distance from other people.

Simple steps for everyone to follow:

  • Wash your hands often with soap and water for at least 20 seconds
  • Use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm. Dispose of tissues in the bin
  • Try not to touch your eyes, nose or mouth
  • Stay at home if you feel unwell
  • Continue healthy habits (drink water, eat plenty of fruit and vegetables and get enough sleep)
  • Get a flu shot
  • Avoid close contact with people outside your immediate family or household members (such as touching or shaking hands)

More information

For information about coronavirus, including symptoms, risks, travel and prevention advice, visit the Department of Health and Human Services (DHHS) coronavirus website.

Consistent and reliable information is important in an emergency. Wherever possible, Mercy Health will refer to the relevant government authority instead of repeating the information on this page.

If you cannot find the information you are searching for on this page, or if you have other questions or feedback, there are a number of ways you can get in touch.

Contact us.

Last reviewed March 19, 2020.