What next

Transitioning into aged care can be emotional and overwhelming but you don’t have to do it alone. Our team is here to support you every step of the way. Whether you’re planning ahead or need care urgently, these steps will help make the process smoother.

Moving into Aged care: Your Step-by-Step Guide

  1. Tour the Home

 Call 1300 164 833 or email [email protected] to arrange a tour at your preferred Mercy Place home to meet the team, ask questions, and ensure the environment suits your needs.

  1. Assemble Key Documents
    Having these ready will save time later:
  • Passport, Medicare, Private insurance, Centrelink details
  • Financial information: bank details, superannuation, investments, insurance
  • Legal documents: Will, Power of Attorney, funeral wishes
  • Contact details for advisors (lawyer, financial planner, etc.)
  1. Create a My Aged Care Record
    Set up your client record via myagedcare.gov.au or call 1800 200 422.
  2. Complete Your Aged Care Assessment
    Required for government subsidies. Mercy Health can offer interim fees while you wait for your assessment outcome.
  3. Understand Your Finances
    Once you’ve chosen a home and room type, you’ll get a clearer picture of costs.
  4. Submit Your Income & Assets Assessment
    This determines your eligibility for government support. Start early—it can take 4–6 weeks. Download the form here.
  5. Choose Your Room
    Explore room types and pricing. Contact your preferred Mercy Place home for details or visit our Understanding the Costs page.
  6. Apply for Admission
    Once assessments are complete, you’re ready to apply.
    Call 1300 164 833 or email [email protected] for help.

Need Help?

Our Client Services team is here to guide you. Whether you’re just starting or ready to move in, we’ll help you navigate every step with care and clarity.

Download our brochure to learn more about moving into aged care.