Information for Templestowe residents and families

4 October 2020

Dear Mercy Place Templestowe residents and families

An update from our home

Today we awoke to the first day of daylight savings, with more natural light in the evenings to accompany the warmer months ahead.

Resident wellbeing

On this quiet Sunday, I am happy to report that our residents are mostly well. As we find ourselves maintaining a steady pattern at our home, some of our updates, like today, will be brief.

Enhanced surveillance

I hope that yesterday’s proposed timeline for moving to enhanced surveillance eased some of your concerns about the length of time it is taking to step down from our current outbreak response. We still have some time to go, but it is perhaps comforting to have those dates in mind. I do want to remind you that the final decision sits with the Department of Health and Human Services Public Health Unit (PHU) and the dates are not set in stone. That said, it is nice to think that we are getting closer to moving out of the current outbreak response stage.

Some families have asked what enhanced surveillance will mean for our residents. In other homes, enhanced surveillance has enabled residents to move about the home. We are all looking forward to a bit more movement, however please be aware that other infection control measures will likely stay in place such as restrictions on visitors and the use of personal protective equipment. The PHU will ultimately decide what enhanced surveillance will look like for our home and residents. We will share more information with you once we are closer to that stage.

Communication with residents and families

We are continuing regular calls to primary contacts. We are also continuing these daily written updates for primary contacts and residents, to keep you informed about what is happening at our home. Please share this information with other family members, so they are also kept informed.

If you require specific information about your loved one, please call the Clinical Care Coordinator. For general enquiries, please call between 10am–2pm.

Until tomorrow, take care.

Chintan Patel
Service Manager
Mercy Place Templestowe


This letter provides an update about a confirmed case of coronavirus within our residential aged care home.

Mercy Health is working closely with government to respond quickly and effectively. We have increased hygiene, cleaning and infection control measures.

If you have difficulty understanding this letter, please ask a family member or friend to help translate.


Αυτή η επιστολή παρέχει ενημέρωση σχετικά με ένα επιβεβαιωμένο κρούσμα κοροναϊού εντός του δικού μας κέντρου φροντίδας ηλικιωμένων.

Η «Mercy Health» συνεργάζεται στενά με την κυβέρνηση, ώστε να μπορεί να ανταποκρίνεται γρήγορα και αποτελεσματικά. Έχουμε αυξήσει τα μέτρα υγιεινής, καθαριότητας και ελέγχου των λοιμώξεων.

Εάν δυσκολεύεστε να κατανοήσετε αυτή την επιστολή, παρακαλούμε, ζητήστε από κάποιο μέλος της οικογένειας σας ή από κάποιον φίλο σας να σας βοηθήσει στην μετάφραση της.


Deze brief geeft een update over een bevestigd geval van coronavirus binnen ons bejaardentehuis.

Mercy Health werk nauw samen met de overheid om snel en efficiënt te reageren. We hebben de maatregelen omtrent hygiëne, schoonmaken en bestrijding van infecties verhoogd.

Als u deze brief niet goed begrijpt, vraag dan aan een familielid of een vriend om u te helpen bij de vertaling.


Ten list zawiera aktualne informacje o potwierdzonym przypadku koronawirusa w naszym domu opieki dla osób starszych.

Mercy Health ściśle współpracuje z rządem, aby reagować w sposób szybki i skuteczny. Zwiększyliśmy środki higieny, czyszczenia i kontroli zakażeń.

W przypadku trudności ze zrozumieniem tego listu, należy poprosić członka rodziny lub przyjaciela o pomoc w jego przetłumaczeniu.


Thư này đưa ra cập nhật về ca nhiễm virus corona đã xác nhận trong viện dưỡng lão.

Mercy Health đang làm việc chặt chẽ với chính phủ để phản hồi nhanh và hiệu quả. Chúng tôi đã tăng cường thêm các biện pháp kiểm soát lây nhiễm, vệ sinh và lau dọn.

Nếu quý vị không hiểu rõ thư này, hãy yêu cầu một thành viên trong gia đình hoặc bạn bè dịch giúp.




Questa comunicazione è un aggiornamento riguardante un caso confermato di coronavirus all’interno delle nostre strutture residenziali per anziani.

Mercy Health sta lavorando con il governo per fornire una risposta veloce ed efficace. Abbiamo aumentato le misure di igiene, pulizia e controllo delle infezioni.

Se hai difficoltà a comprendere questa comunicazione, chiedi a un famigliare o ad un amico di aiutarti a tradurla.


Last reviewed October 4, 2020.


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