Mercy Place Springvale, Victoria

Active living among a diverse community

Mercy Place Springvale is a warm, friendly home, welcoming to all. Our dedicated team truly values the diversity of our residents and will work with you to ensure you maintain a strong connection to your cultural and religious communities. From our extensive menu to our provision of multi-faith services and celebration of events such as Lunar New Year, Autumn Festival and Christmas, our home fosters a culture of respect and love for all our residents, their friends and families.

Mercy Place Springvale is the perfect place to make new friends and welcome old ones. On any given day you may choose to spend time in our beautiful gardens and courtyards, relax in our cosy lounge, tend to our raised vegetable garden, visit the on-site hairdresser or participate in a wide range of engaging activities.

Visiting hours may have changed due to the coronavirus pandemic. Please call the home for details.

  • Southern Cross Care (Vic) joined Mercy Health in July 2017. Our highly qualified and compassionate care teams support you to live life well, the way you choose.

Contact Mercy Place Springvale today

Phone: 03 9548 4545
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Mercy Place Springvale
472 Springvale Road
Springvale South VIC 3172

Get directions

Book a tour today

Please contact us to arrange a time to visit our home.

Available Services

Ageing in place

Our homes offer you the security and comfort of ‘ageing in place’. Regardless of your care needs now, or how they may develop in the future, you can continue to live at our home and access the care you need while maintaining your quality of life.

Allied health

Allied health describes the range of health professionals involved in your care who are not doctors, dentists or nurses. Allied health includes services such as podiatry, occupational therapy, physiotherapy, speech therapy and dietary advice.

Dietitian-curated meals

Our nutritionally balanced menu is developed under the guidance of a dietitian and changes seasonally. All meals are cooked fresh daily and we are happy to accommodate special dietary needs for religious, cultural, ethical or medical reasons.

Eye health and ophthalmology

Access ophthalmology services to treat eye and vision-related conditions or disorders.

Hair and beauty salon

A hairdresser regularly visits our salon to keep you looking and feeling your best.

Leisure and lifestyle activities

Wherever possible, our lifestyle therapy team supports you to pursue your interests and actively participate in life. We invite you to enjoy a range of social, cultural and physical activities and to suggest any we do not currently offer. Please note, some activities may incur a charge.


Enjoy access to our home’s comprehensive library of books, reading materials and games.

Pain management

We offer a range of professional services to ease pain, improve quality of life and reduce symptoms and discomfort associated with ongoing illnesses or disorders.

Palliative care

For those nearing the end of life, our palliative care team works with family and friends to offer physical, spiritual, emotional and social support.

Pastoral care

Pastoral Care Associates can offer you and your loved ones spiritual and emotional support. We can also coordinate prayer groups or church services, including regular Mass, sacramental care and denominational services.

Pet-friendly environment

Pet therapy is known to inspire greater physical, cognitive and emotional wellbeing. On-site and visiting pets are a vital element of our home environment. If you’re considering a move to our home, contact the Service Manager to discuss bringing your pet with you.


Physiotherapists help people move more easily and improve their physical ability. You may undertake physiotherapy as part of a high-care plan or rehabilitation program. If you’re generally well and would like access to physiotherapy services, or if you have higher needs and require extra support, you can arrange for your preferred therapists to visit on a fee-for-service basis.


Podiatry services are available for medical conditions affecting the foot, ankle and leg. Our local allied health therapists can provide podiatry in the home as part of a high care plan. If you’re generally well and would like these services, or have higher care needs and seek extra allied health support, you can arrange for your preferred therapists to visit on a fee-for-service basis.

Religious services

Chaplains visit our home, and are available on-call for pastoral ministry and specific religious rituals. We can also arrange pastoral care from a religious representative from your own faith for your convenience.

Respite care

We can provide support to your family and other primary carers who need additional assistance, or who simply need a break and time to themselves. Our home offers respite care in the form of short-term accommodation for your family members or primary carers.

Speech pathology

Our home offers speech pathology services to assess, diagnose and treat communication or swallowing disorders. Our local allied health therapists can provide speech pathology services in-home as you require, or as part of a high-care plan. If you’re generally well and would like speech pathology, or have higher care needs and seek extra allied health support, you can arrange for your preferred therapists to visit on a fee-for-service basis.

Volunteer services

Our home benefits from many skilled volunteers. Whether it be driving a bus, sharing gardening skills, reading a book or newspaper to one of our residents, playing cards, or just having a chat, volunteers bring a spark into our home with infectious enthusiasm. If you would like to contribute to our home as a volunteer, please get in touch. As with everyone who works within our homes, volunteers are required to complete a police check and attend a Mercy Health induction.

Dementia care service

Our home caters for people living with dementia or memory loss. We partner with you and your loved one to get to know their personal story so daily life and activities can be tailored to suit their specific needs and interests.

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I love the family atmosphere, everyone is so friendly. I feel really well looked after.


Aged Care Accommodation

Our comfortable rooms feature private ensuites and are tastefully fitted with comfortable furniture and fittings including height-adjustable beds, bedside tables, built-in wardrobes, heating and ceiling fans. Add a touch of luxury by choosing a room with plenty of natural light or lovely views. A 24/7 nurse call system is available in all rooms, giving you and your loved ones peace of mind.


Type Room Bathroom Size Features
Classic Single Private 11-12m²
Grande Single Private 11m²
Grande+ Single Private 14m² Views and bay windows. Interconnecting doors available.
Deluxe Single Private 18m² Views
Accommodation details and pricing


Well-balanced, tasty and nutritious meals are always on the menu at Mercy Place Springvale. All your meals are prepared in our dedicated on-site kitchen and you can enjoy them in our separate dining room. We can also cater for any dietary or cultural requirements you may have.

We offer a variety of options for breakfast, from traditional Asian congee to a selection of cereals, fruit, porridge, toast and eggs.

Lunch and dinner options can include rice dishes, curries, vegetarian meals and Asian greens, as well as roasts with meat and vegetables.

We offer alternative meals for lunch and dinner each day, to cater for different tastes and cultural requirements. Residents are also invited to participate in meal planning through regular focus groups.


  • Beautiful courtyards and gardens
  • Intimate reading nooks and quiet reflection spaces
  • Hairdressing salon

Aged Care Lifestyle and Community

Our mission is to help you enjoy life, stay active and do the things you love. We will work with you to ensure you remain engaged with your hobbies and lifelong passions, and also provide you with opportunities to learn something new. We provide a wide range of engaging activities such as tai chi, Bunnings workshops, gardening, arts and crafts, bus outings, bingo, happy hour, news updates, games and quizzes. We will work with you to choose the options that suit your lifestyle and preferences.

In the area

  • Noble Park RSL
  • Waltzing Matilda Hotel
  • Springvale Park
  • Heatherton United Soccer club
  • Parkmore Shopping Centre
  • Springvale Shopping Centre
  • Hao Nghiem Buddhist Temple
  • Bright Moon Buddist Society
  • Cambodian Buddhist Association of Victoria

Available activities

Enjoy the following activities at your home:

  • Tai Chi
  • table games
  • bus outings
  • Bingo
  • happy hour
  • woodworking
  • reflection groups
  • news updates and quizzes
  • craft activities


Buses service the area regularly, with a bus stop right outside our home, taking you to Springvale shopping centre and Springvale Railway Station:

Bus 902 (Airport West)

Bus 813 (Waverley Gardens Shopping Centre)

We are a five minute drive from Springvale Railway Station.

Directions and parking

We are accessible via the service lane on Springvale Road in between Athol and Heatherton roads, Springvale South.

Visitor parking and disabled parking are available at the front of the building.

Get directions

What next

Moving into an aged care home can be a challenging and emotional time for you and your loved ones. We’re here to help.

There are some steps you can complete at any point — even before you’ve decided on your home — to make things easier.

Find out more about moving into aged care

Get prepared

There are things you can do right now – including assembling documents and completing forms – to make your move smooth and easy. Many of these things are useful even if you don’t end up moving into aged care.

Learn more about getting prepared for transition to an aged care home

Confirm the details of your finances

By confirming the details of your finances through completing certain forms and choosing your specific room, you can ensure you pay the correct costs and receive the right care from the moment you move in.

Learn more about confirming the details of your finances

Apply for your chosen home

Arrange a meeting with a local representative of your chosen home to ensure you understand everything and receive the right help in applying for your move.

Learn more about applying for your chosen home

Understanding the costs

Once you’ve chosen your home, it’s natural to start thinking about the costs involved.

How much will I have to pay? What is covered? Are there flexible payment options? Find the answers to your questions and get familiar with the costs.

Find out more about the costs

Ask about life at Mercy Place Springvale

If you have any questions about life at Mercy Place Springvale the process of preparing for a move, or anything else, please get in touch and let us know. We’ll find the answers and be in contact with you shortly.

    Contact Mercy Place Springvale today

    Phone: 03 9548 4545

    Mercy Place Springvale
    472 Springvale Road
    Springvale South VIC 3172

    Get directions

    We constantly look for ways to improve the care and service we deliver. Your feedback is valuable and is one way we can find out how we are doing and what we can improve. Complete our online feedback form to provide your comments.

    Last reviewed June 25, 2018.

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